Discussion

A discussion is an exchange of messages between at least two participants via the internal messaging service of PRONOTE. All the users who have ticked the option Discussions in their form can use this channel of communication.

Configuration

So that a discussion is possible, the discussions must be activated in the institution and every authorized participant has accepted to participate in the discussions.

Activate/Deactivate the discussions in the institution

Prerequisite You must be a user from the group Administration.

Go to the menu Parameters > communication > Mail/SMS/Messaging service.
In the frame Messaging service, tick/un-tick Activate the discussions.

Authorize or prohibit the discussions for all the students/parents

Go to the wanted tab:
- Resources > Guardians > Information form,
- Resources > Students > Student folders, tab Identity.
Select all those listed via the shortcut [Ctrl + A].
In the rubric Preferences of contacts, tick (to authorize) or un-tick (to prohibit) the option Discussions.

Note: you also can authorize or prohibit the discussions in mono-selection for a student or parent by clicking on the icon in the rubric Communication in the tab Identity.

Indicate which teachers/staff members accept the discussion with the students and/or guardians

Go to the tab Resources > Teachers/Staff > Information form.
Select those that accept the discussions in the list on the left.
In the rubric Communication > Contact preferences, tick the resources for whom the teachers/staff accept to have discussions: the guardians and/or the students.

Note: you can also proceed in mono-selection from the form, making sure that the green tick mark is clearly visible , or from the list by ticking the columns Discussion parents (Disc. par.) or Discussion students (Disc. stud.).

Modify the duration for the deletion of the discussions

Prerequisite You must be a user from the group Administration.

Go to the menu Parameters > communication > Mail/SMS/Messaging service.
By default, the non archived discussions are deleted after 45 days. You can reduce or augment the stocking duration in the frame Messaging service.

New Set an alert threshold to indicate that the messaging service is full

Prerequisite You must be a user from the group Administration.

Go to the menu Parameters > communication > Mail/SMS/Messaging service.
By default, a user is warned that his messaging service is almost full after 1000 messages, to encourage him to sort. If you have a lot of storage capacity, you can increase this number in the frame Messaging service.

Utilization

Initiate a discussion

From a list of resources, select the participants in the list, keeping in mind that all the discussion participants can respond to each other. If you want to communicate data to a large number of persons, it is better to send information (Information).
Click on the button in the tool bar.
In the popup window, eventually add other participants by clicking on the buttons .
Enter a subject along with your message and then click on Send.

Note: you can also start a discussion from the display Communication > Messaging service > Discussions.

See the unread messages and respond

From the homepage, the unread messages are displayed in the insert Discussions: click on a message to read and reply.

Reply to a message that is not displayed on the homepage

Go to the tab Communication > Messaging service > Discussions.
Select the conversation in the list on the left, enter your message on the right and click on Send.

Display a discussion in a floating window

Go to the tab Communication > Messaging service > Discussions.
Select a discussion, right-click and choose Isolate the discussion in a window.
You can then keep the on-screen discussion while changing the display.

Withdraw from a discussion

Go to the tab Communication > Messaging service > Discussions.
Select the discussion, right-click and choose Withdraw from the discussion: you will no longer receive reply messages (unless the initiator of the discussion manually adds you).

Transfer a discussion to another user

Go to the tab Communication > Messaging service > Discussions.
Right-click on the discussion and choose Transfer the discussion.

Moderation

The discussions are private: it is not possible to have access to discussions in which you are not included - expect for messages notified as inappropriate, that are consultable by the SPR.

End a discussion

When a user puts an end to a discussion that he/she instigated, the participants still can see the discussion but can no longer participate.

Prerequisite You must have initiated the discussion.

Go to the tab Communication > Messaging service > Discussions.
Select the discussion, right-click and choose End the discussion.

Draw attention to an inappropriate or request the deletion of a discussion

Go to the tab Communication > Messaging service > Discussions.
Right-click on the message/discussion and choose Report inappropriate content in the message to the Superviser or Ask the Superviser to delete this discussion: a notification is sent along with the message/discussion to the SPR.

Permanently delete the alerted messages/discussions

Prerequisite You must be connected as the SPR.

Go to the tab Communication > Messaging service > Discussions.
Select the category Reports to view all the alerted messages/discussions.
Select the message/discussion and in the panel on the right, click on the button Delete the conversation is deleted for all the participants.

Temporally exclude a student from discussions in case of outbursts

Go to the tab Resources > Students > Student folders.
Select the student in the list on the left and in the tab Identity, rubric Communication, click on the tick mark before Teacher-Staff to disable access to discussions.

Sort and Archiving

Categorize the discussions

Go to the tab Communication > Messaging service > Discussions.
Select one or several discussions, right-click and choose Classify: in the popup window choose the wanted categories. You can customize existing categories (color, name and abbreviation) and create new ones.
Then find all the discussions of a category by selecting it on the left.

Archive a discussion

Go to the tab Communication > Messaging service > Discussions.
Right-click on the discussion and choose Archive or use the corresponding button on top of the messaging service.
To consult the archived messages, select the rubric Archive on the left.

Note: if you want to find this discussion on the home page of the mailbox, right-click and choose Remove from archive.

New Recover your discussions from last year

This feature is reserved for institutions hosted by Index Education.

Go to the menu Imports/Exports PRONOTE > Recover my archived discussions from a previous year.
In the popup window, select the year and validate.

Also see