Category of a standard letter/SMS

The category of a standard letter determines the displays from which the standard letter can be sent as well as the variables that can be inserted. The category of a letter is chosen during its creation.

See from what displays a standard letter can be sent

1. Go to the wanted tab:
   • Communication > Mail >  Editing standard letters.
   • Communication > SMS >  Editing standard SMS.
2. Place the cursor on the category of the concerned letter: a tool tip lists the displays from which the standard letter can be sent.

Modify the category of a standard letter

1. Go to the wanted tab:
   • Communication > Mail >  Editing standard letters.
   • Communication > SMS >  Editing standard SMS.
2. You cannot modify the category of the standard letters/SMS created by default. To modify the category of the standard letter/SMS that you have created, double-click in the column Category and choose another category in the window that is displayed: if the variables are not available for the new category, they will be deleted from the standard letter/SMS.